Our FAQ

The recommended frequency varies depending on the type of property and how heavily the system is used. Our service contracts offer quarterly or annual visits, tailored to the specific needs of each building—whether it’s a small residential building or a high-use commercial facility.

If a visit needs to be rescheduled, our team will work with you to reschedule it as soon as possible. We recommend that you notify us promptly to maintain the regularity of your maintenance schedule and avoid any gaps in service.

A system that’s in good condition today isn’t necessarily immune to future breakdowns. Preventive maintenance helps detect early warning signs before they turn into costly breakdowns. It’s this proactive, rather than reactive, approach that sets a well-maintained system apart.

Our contracts are designed to evolve with your property’s needs. If your situation changes, our team can work with you to evaluate options for upgrading to a plan that’s better suited to your needs.

Yes, our services are performed according to recognized industry standards. The specific details of coverage vary depending on the type of service and contract; our team can provide you with the terms applicable to your situation.

Our contracts cover the essential elements of preventive maintenance: filter replacement and cleaning, mechanical and electrical inspections, and system performance evaluations. Certain additional work, such as the replacement of major parts, may be subject to a separate agreement depending on the condition of your equipment.

Each situation is evaluated on a case-by-case basis by our technical team, taking into account the nature of the breakdown and the type of contract in place. We encourage you to contact us promptly to ensure appropriate follow-up.

We aim to respond to all requests as quickly as possible. The exact timeframe may vary depending on the complexity of your project and the time of year, but our team will contact you promptly to outline the next steps.

Turnaround times vary depending on the season and the current volume of requests. Customers with 3-year or 5-year contracts receive priority scheduling, while all contract customers benefit from a dedicated account manager to facilitate the coordination of visits.

Yes. The 3-year contract offers priority scheduling, and the 5-year contract also includes priority emergency service—two benefits that allow our regular customers to be served more quickly.

We understand that system failures don’t always occur during regular business hours. Contact us to find out about our team’s availability based on your situation and contract type.

Customers with this contract receive priority access in the event of a breakdown, allowing them to be served more quickly than standard requests, in addition to our best available rates and dedicated account support.

We encourage all property managers and owners, with or without a contract, to contact us in the event of a breakdown. Our team evaluates each request to determine the best way to assist you.

A complete system shutdown, unusual noises or odours, a sudden decline in air quality, or an electrical failure are generally signs that immediate service is needed rather than a scheduled visit.